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Tenants

Holding Deposit

Defined as one weeks rent, calculated as the monthly rent divided by 4.35.

To reserve a property, we do not charge you a fee. However, we do ask you to pay a holding deposit which will be used as part payment towards for first month’s rent. If the landlord withdraws you will receive a full refund. A holding deposit must be repaid to the tenant within 15 calendar days of payment, known as the deadline for agreement, but it can be extended by agreement of both parties in writing.

We will retain the holding deposit where :

  • the tenant fails referencing due to nondisclosure or providing false information.
  • the tenant fails to chooses not, or not take reasonable steps, to enter into the tenancy agreement.

Early Termination

This will be considered by the agent/landlord and negotiations on any cost will be determined on an individual circumstances. However, it should be noted that there is no guarantee that the landlord would agree to a proposed early termination and where no such agreement is made the tenant (contract holder) will remain liable for the total sums as required in the AST/ Occupation contract. The landlord is fully within their rights to be paid for entirety of the tenancy.

Tenant Fees

These relate to clauses in your contract where actual costs including VAT are incurred by the tenant where it would be unfair for the landlord to be responsible for meeting the cost of them because of the actions of the tenant.

For example:

  • Missed appointments – such as a landlord arranging with a tenant for a contractor to carry out remedial work at a property, and a tenant subsequently refusing entry, or not being home to allow entry, resulting in charges to the landlord.
  • Avoidable or purposeful damage to property – damage to a property caused by neglect or careless or wilful behaviour by the tenant.
  • Replacement keys – actual cost of loss of keys by the tenant requiring a landlord to arrange replacement.
  • Emergency/out of hours call-out fees – fees incurred when the tenant is at fault.

Other fees stated in the Written Contract include:

  • 60. The contract-holder being liable for actual cost, as a result of the breach, provided there is a receipt or invoice to evidence the charge.
  • 68. The contract-holder must perform and observe all valid obligations of any head-lease or covenant on the dwelling, a copy of which has been provided to the contract-holder, save for those relating to the payment of rent or service charges and to refund to the principal contact actual costs resulting from all claims, damages, costs, charges and incurred in relation to any breach of these obligations provided there is a receipt or invoice to evidence the charge.
  • 81. The contract-holder must not cause obstruction in any common areas, if applicable, of any building of which the dwelling forms a part. The principal contact reserves the right to remove or have removed any such obstruction and, at their discretion, to charge the actual costs incurred, payable on demand, to the contract-holder for so doing provided there is a receipt or invoice to evidence the charge.
  • 86. Undertake promptly any repairs for which the contract-holder is liable following any notice being served by the principal contact and if the contract-holder does not carry out the repairs the principal contact may, after correct written notice, enter the dwelling, with or without others, to effect those repairs and the contract-holder will pay on demand the actual costs involved to rectify provided there is a receipt or invoice to evidence the charge.
  • 92. Not make, or permit, any changes to the electrical installation, for example by changing light fittings, switches or adding sockets. Any changes made in breach of this clause may compromise electrical safety and may require an electrical check and / or remedial works, the actual cost to rectify of which the contract-holder will be liable for provided there is a receipt or invoice to evidence the charge.

Guarantor Monetary Responsibilities

  • In consideration for the landlord granting the contract-holder an occupation contract of the dwelling, the guarantor agrees to pay the principal contact for any actual costs, suffered as a result of the contractholder failing to fulfil any of their obligations under this contract or failing to pay rent or other monies lawfully due.
  • The guarantor agrees to pay, on demand and in full, any overdue rent or other monies lawfully due under this contract, until vacant possession is given to the principal contact.
  • The guarantor agrees to make payments lawfully due under this guarantee even after the contract-holder has returned possession of the dwelling to the landlord or the occupation contract has ended.